Frequently Asked Questions
Let Sheri’s First Class Cleaning answer your questions right away! Here are the queries I most often hear from clients.
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Do you bring the cleaning products and cleaning cloths required?
Yes. High quality cleaning products are used and all cleaning cloths are sanitized.
Do I need to leave any equipment out for you to do the cleaning?
Yes, for Residential cleaning it is requested of the client to leave in the hallway their vacuum, mop, pail, broom and dustpan for use in their own home.
Do I have to be home for the cleaning time scheduled?
You do not have to be home. Ensure you have made arrangements with the Sheri for access.
I have pets. Is it okay to leave pets in the home during the cleaning?
If you have pets, it is requested that the pets be secured for the duration of the scheduled cleaning appointment. Please let Sheri know what your pet's names are and leave your pets secured with access to a water dish.
How much notice do you require to cancel a scheduled appointment?
If, due to unforeseen circumstances, it is necessary to cancel an appointment and to re-schedule your appointment, please let Sheri know at least 48 hours in advance. Your courtesy is appreciated.
What forms of payment for cleaning services are accepted?
You may pay in cash or by e-transfer on the day of service or you may pay in advance in cash or by e-transfer. If by e-transfer, send your payment to email@example.com .
If I find I am running late to give you access to the home for the scheduled cleaning appointment, how would you like me to get in touch with you directly to let you know I am on my way?
You may reach Sheri directly on her Cell by phoning or by texting her at 867-445-6164.
Frequently Asked Janitorial Service Questions
If you are interested in Sheri's First Class Cleaning’s cleaning services, you certainly have your fair share of questions, which is why we have done our best to answer the ones we encounter most often on this FAQ page. If your question and its answer doesn’t appear on this page, then please feel free to give us a call and ask us directly.
Are You Licensed and Insured?
Yes, Sheri's First Class Cleaning is licensed and insured. We are guests in your home or business, which is why we have taken the necessary measures to provide you with the peace of mind you need to feel confident in our professional cleaning services.
Do I Need to Provide You With Cleaning Supplies?
Sheri's First Class Cleaning has professional grade cleaning supplies and equipment to make sure that our service is effective. Of course, if you would prefer that we use the products of your choosing, all you have to do is let us know in advance and we will accommodate your request because customer satisfaction is one of our top priorities.
How Do I Cancel an Appointment?
Just give us a call 48 hours before your appointment and we will work with you to find a time that’s more convenient.
Is it Normal to Feel Nervous Before my First Cleaning Appointment?
As a matter of fact, it is. Letting someone else see the level of cleanliness you keep your home or office is a truly intimate and revealing thing. This is something we have understood since we started our professional cleaning business, which is why we guarantee complete discretion. Besides, there is nothing we haven’t seen before. And even if there is a brand-new mess, we won’t judge. Our friendly and courteous service will help make your home or business a more pleasant place to be.
Do I Have to be There at the Time of my Appointment?
Not at all. Most of our clients prefer to leave us alone to clean so they can enjoy coming home or arriving at work to an expertly cleaned space. After all, one of the biggest perks of acquiring professional cleaning services is that you can then spend the time you would be cleaning on other things.
Do You Send the Same Person Every Time?
Sheri's First Class Cleaning is owner operated. You will receive high quality professional cleaning services from the same cleaner every time.
Contact Us Today
Didn’t see your question answered on this page? Give us a call today and ask away!